FAQ's

Location and set up

Will you require access to an electric outlet?

There must be access to a standard 13 amp electric outlet within 30-50 metres of where the inflatable is to be sited. If this is not possible, we have a limited number of petrol generators available for hire.

Can the inflatable be delivered down a narrow side entrance or through the house/garage.

Inflatables are bigger and heavier than most people expect, and so to move them we use large sack trucks. It is possible to take them through a building but unfortunately if it should rain, water will get inside the inflatable and this tends to drain out whilst being removed, sometimes on your carpet! Whatever route the inflatable is using (be that through the house or outside) there will need to be at least 36” width for the trucks and inflatable to move along, so please move any obstacles before our arrival.

Please note inflatables cannot be easily maneuvered up and down flights of stairs you will be asked during the booking process if there are more than three steps in a row!

If siting outside where is suitable?

For safety reasons any inflatable sited outdoors must be sited on a reasonably flat, grassed area (slight slopes are acceptable) so that it can be staked to the ground. The site area needs to be free from stones, sharp objects, dog mess and excessive mud. If there are any overhanging trees or bushes encroaching on the site area of the inflatable, these will need to be pruned back prior to our arrival. The inflatable cannot be sited where any side of it is brushing up against bushes, trees, fences etc. Barbeques and paddling pools must not be sited within 10 feet of the inflatable. Smoking is not allowed near the inflatable.
You will need to allow a minimum of 3 feet to the front and rear of the inflatable and 2 feet to either side. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish bins, washing lines etc are removed from the area where the inflatable is to be sited. We will need access to an electricity power point within 30-50m of the inflatable.
TIP: One standard fence panel is normally six feet (6') wide, so this can be used as a guide! Please prepare the site prior to our arrival, in the summer months we run to a tight schedule to ensure all our deliveries/collections are done on time. If the site is unsuitable we reserve the right to cancel the booking.

Can the inflatable be set up on a slope?

It is unsafe to set up the equipment on a slope however on a slight incline it may be possible. If you are unsure as to the suitability of your site then please contact us directly.

Can the inflatables be hired outdoors on artificial grass?

The answer to this one is, it depends! The first thing is that we still need to use the regulation ground stakes to hold the castle down, these measure 380mm in length and are 16mm in diameter. These will need to be put through the artificial grass into the ground below, they need to be driven in fully so below the grass membrane there needs to be a substrate that will hold them in place.

Can the inflatables be hired outdoors on hard standing?

When an inflatable is hired outdoors it must be securely held down to prevent risk of injury. On grassed area, 16mm heavy duty stakes are used. In some instances, however, it may be possible to site the inflatables on hard standing. This can only be arranged by prior discussion and may involve the use of ground bolts, there will be an extra fee for this service. If you feel this applies to you then please contact us directly.

Can I put the inflatable outside at any time of year?

During the winter months we would not usually site an inflatable outside, even if it is dry it is normally too cold. In the spring and autumn we make our decision based on the prevailing weather conditions. We have had hires in blazing sunshine in March and conversely we have had people rained off in August. That is the nature of the British weather!

Can the inflatable be used indoors too?

Yes, we deliver and install in many village halls and community centres across the area these have the added bonus that your booking will not be affected by adverse weather conditions! Indoor hire is brilliant when the weather isn't! We have a comprehensive list of halls/venues on the website along with contact details for many so that you can book directly. All of our bouncy castles and inflatables are available for indoor hire but do vary in height (the sizes are stated in the description). It is the responsibility of the hirer to check the ceiling height of the hall they are looking to hire and ensure there is the necessary clearance required to safely install the chosen equipment. Sometimes halls have hanging lights or low beams that make it more difficult to site an inflatable. We will let you know when you book if we can do it.
How long does it take to set up/inflate/deflate/pack up the inflatable?
The inflatable takes approx. 10 minutes to set up and 20 minutes to pack away. However this is only an estimate, times may vary depending on which inflatable you hire and the access available.

Your Booking

Delivery Policy

How long do I get the equipment for?

The prices quoted on our website are for an event between 2 and 6 hours. We do our utmost to let you have the unit for as long as possible, we deliver and collect on a geographical basis, but we try to be as flexible as possible. Inflatables hired indoors have priority when it comes to delivery and collection times, due to the strict time keeping policies that tend to come with hall hire.

What time will it be delivered and collected?

We have a booking system which allows you to put in your preferred times. However, if it's for an all-day home hire, we try to deliver between 08:00-12:00 and pick-up between 18:00-20:00. This is largely dependent on location and other hires that day.
We do of course have specific times for halls. If your party is in a hall or venue and you have specific times, allow a minimum of 30 minutes either side of the party for us to deliver, set up and collect when booking the hall. We will confirm with you that we can accommodate your preferred time slot.

Can I keep the inflatable overnight?

I am sorry we do not offer overnight hires.

I have left it to the last minute. Am I too late to book?

There is no easy answer to this question as it really depends on the type and style of equipment you were looking to hire, where you are based, how specific your needs are, and just how late you have left it! It’s not unusual that we take hires during the run up to a weekend for that weekend. However we plan our routes geographically and lay on staff and vehicles according to the work in our diary so without notice can’t guarantee that we would physically be able to deliver equipment if you’re in an area we aren’t due to be in or if your needs are too specific (i.e. a fixed time hire). We will always do everything within our power in order to satisfy any last minute hires but obviously not to the detriment of our existing commitments. It is always worth contacting us as soon as you can and we will see what we can do to help.

My postcode/area doesn't show when selecting a delivery address, do you deliver to my area?

If your postcode or area is not listed then please contact us directly and we will try our best to accommodate you.

Safe use

Does the equipment need to be supervised?

Yes, all of our equipment needs to be supervised by a competent responsible adult at all times. Some of our larger hourly hired inflatables come with staff included in the price. If you are unable to provide adequate supervision for other hires, then dependent on availability, we may be able to provide trained staff members to monitor the equipment. This service is charged at an additional cost of £20 per hour per staff member.

Can adults use the inflatables?

No, none of our inflatable equipment is suitable for adult use. We understand it can be tempting to "have a go", but it's dangerous for you and those around you, and could damage the equipment too.

Can I mix size and age?

No, this is not a good idea. It is best to either have a separate inflatable or to only allow children of a similar age and size on at the same time.

Can I use my inflatable in the rain?

It is not advisable to use an inflatable in the rain as the surface of the inflatable can also become slippery and dangerous when wet. In the event of a shower passing through we recommend you get all of your guests inside out of the rain! The inflatable can stay up as this helps to stop the water pooling inside and makes drying quicker, we advise protecting the electrical equipment from the wet whilst still allowing the blower to draw in air. When the rain has passed the surfaces can be dried with towels ready for use again. You may see bubbling from the seams! This is normal and helps dry out the insides of the inflatable. Some of our inflatables come with shower covers - these are primarily to provide shelter from the sun, though will protect the castle in a small way in the event of a light shower.

If the weather conditions deteriorate then the equipment would need to be deflated no inflatable should be used in very wet weather or if the wind gusts are forecast above 24mph.

Do you offer free cancellations in the event of bad weather?

In the event of poor weather conditions leading up to your hire day, we will contact you and discuss whether you still wish to go ahead with the hire, but many customers will wait until the morning of the hire to decide. If wind gusts are forecast above 24mph we would not be able to site the inflatable outside, in this scenario the options would be for you to either find an indoor venue or postpone to another day, if neither of those things are possible your booking fee would be returned. If it is raining on the day of your booking, and you are unable to arrange an indoor venue, the options available would be to continue with the outdoor hire (on the understanding that you may not be able to use the inflatable for part of the day) alternatively we would roll your booking fee over to a new date in the future. In poor weather conditions we would recommend moving your hire to an indoor venue, or you may want to re-arrange to another day.

How many children can use the Bouncy Castle at the one time?

Please see bouncy castle descriptions for recommendations, it really depends on the height of children using the bouncy castles and size of the bouncy castle hired. Remember safety is paramount and it is always better to have too few on, than too many.

When it's hot can I put water on the inflatable?

No! Even when it appears the inflatable is dry at the end of the day after water has been put on, the water is still there inside. This makes the inflatable much heavier and can take several days to dry.

Is there anything else I need to keep away from the inflatable?

Yes, please be aware that streamers, party poppers, confetti filled balloons, silly string, chewing gum, food and drink MUST all be kept away from the inflatable as these can stain the vinyl. Small animals/pets are not permitted on the inflatable. Shoes, badges, jewellery, or any hard sharp objects, should not be taken onto the inflatable. Spectacles should also be removed.

What about insurance?

We have public liability insurance for 5 million pounds which would cover accidents which were our fault, such as equipment failure or failing to install a unit properly. The hirer is responsible for the security of the equipment for the duration of the hire, provision of a safe electricity supply, safe operation of the equipment as per our "Terms and Conditions" and Constant Adult Supervision.

What happens if we damage the Bouncy Castle?

If the damage is considered by us to be malicious then you will be liable to pay for all repairs/replacement and transport costs associated with having the inflatable repaired. If adults use an inflatable and it is damaged, then the above will also apply as our inflatables are specifically available for children only.

Events

Do you provide inflatables / equipment for fetes, fun days, galas and fairs?

Yes, we do! We can provide any of the equipment / services on our website for events. You can hire the equipment and if you wish, charge the public to use it, the larger hourly rated equipment comes with staff included in the price, and the smaller daily rated equipment can be staffed on request. Please contact us should you wish to discuss the options available.

Where events have a higher number of guests such as town fun days or school fetes we can also agree to provide the equipment to you free of charge and charge your guests directly. Ask about our profit share scheme.

Finally if you have an established event and can give us actual attendance figures we may be willing to pay a pitch fee to attend your event.